Combining high quality standards with a sense of gourmet pleasure and a desire for innovation, FAUCHON is a house of creations dedicated to French culinary luxury that has brought together good taste and beauty for over 130 years. To join this exceptional world where expertise meets excellence is to contribute to the global rayonnement of a unique brand.
FAUCHON is looking for a:
Sales and Administration Assistant (M/F) – Permanent Contract
Reporting to the Head of Sales Administration, you will be responsible for sales administration and commercial assistance for a multi-channel B2B client portfolio (franchisees, distributors, resellers, etc.) in France and internationally.
As a true point of contact, you will be the partner's reference point, responding to all their requests and providing all necessary support.
YOUR MISSIONS
1. Sales Administration:
- Complete flow from order reception to final invoicing, through to actual shipment of goods and after-sales support:
- Stocks / Purchase scheduling / Retro-planning
- Logistics / Transport organization
- Export-import formalities / Documentation
- Invoicing / Payment tracking / Reminders / Debt collection
- Complaint management / Quality monitoring
2. Commercial Assistance
- Product referencing (templates)
- Communication and configuration of prices
- Development of product offers (presentations) and mailings
- Continuous communication on product news (new products, out of stock, etc.)
- Monitoring order frequency/regularity and reminders
- Responding to various client requests by centralizing information with relevant internal departments
3. Participation in operational monitoring of the department
- Reporting internal malfunctions
- Ensuring compliance with services provided to clients (warehouse, transport, etc.)
- Analysis & statistics of Customer Service activity
YOUR PROFILE
- You have initial experience in sales administration and/or commercial assistance. In an international environment preferably
- You are familiar with ERP systems (SAGE is a plus) and proficient in the Office Pack (PPt, Excel)
- You are fluent in written and spoken English. A third language is appreciated.
- You are client-oriented and have a strong sense of service
- You are able to analyze client needs to provide the most suitable response or solution
- Rigorous and organized, you demonstrate autonomy, responsiveness, and proactivity
- You enjoy working in a team and know how to communicate internally
- Your interpersonal skills allow you to maintain a healthy and constructive work environment
- An interest in gastronomy and luxury is a plus
Location: 75002 Paris
Partial remote work
Contract: Permanent, Full-time
Salary: From €2,200 to €2,600 per month / depending on profile
Is this position for you? Apply here!
Your informations
FAUCHON's professional equality index is 86 out of 100 points.
The data collected when you apply is processed by the FAUCHON SAS human resources department to manage the recruitment process for its future employees. The legal basis for this processing is the execution of pre-contractual measures; its purposes are to manage the recruitment process, carry out mandatory formalities, and populate the administrative files of successful candidates. Your data is kept for a limited period not exceeding two years from our last contact.
You have the right to access your personal data. You also have the right to rectify and erase this data, as well as the right to object to its processing. You can exercise your rights by writing to us at dpo@fauchon.fr.
To learn more about your rights and how we process your data, please consult our Personal Data Protection page.
