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Our service is available from Monday to Friday from 10 a.m. to 6 p.m.
By phone: 01 70 39 38 00
frequently asked Questions
The invoice for your order is never included in the package. It will be available in your FAUCHON customer account 48 hours after your order has been shipped.
With Chronopost: 24h With Colissimo: 48h to 72h With Driver: 48h With Chronopost International: This depends on the country. See all information on delivery times.
Our warehouse does not provide gift wrapping services for products before shipping. Please be assured that each product is carefully checked for quality and protected before being shipped from our warehouse.
Our carriers strive to meet the delivery standards required by FAUCHON. If, however, your package or items arrive damaged, please take a photo and send it to Customer Service via our contact form. We will not be able to offer a refund or reship damaged products beyond a 3-day period.
