- 1- How can I contact FAUCHON customer relationship?
The FAUCHON customer service department is available Monday - Friday, 9 a.m. to 6.30 p.m. to answer your questions or to assist you in purchasing products.
You can also contact us by this form:
- 1- Transport costs ?
• Individual delivery
France Zone: Metropolitan France, Monaco
Zone 1: Germany, Belgium, Luxembourg, Netherlands
Zone 2: Austria, Denmark, Spain, Finland, Great Britain, Greece, Ireland, Portugal, Italy, Sweden
Zone 3: Corsica, Bulgaria, Cyprus (excluding area under Turkish rule), Estonia, Hungary, Latvia, Liechtenstein (excluding alcohol), Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Switzerland
Other countries: Priced by quote. Please contact us.
€3 additional on specific post codes (islands, moutains).
Please find the full list of concerned post codes here.
Transport costs are calculated according to the total weight of the products to be shipped.
• Fruit basket
Delivery by chauffeur only to French departments 75, 92, 93, 94 for €35, taxes included.
• Delivery by FAUCHON "uniformed chauffeur"
Our "uniformed chauffeurs" provide a prestigious delivery option that is available Monday-Saturday (excluding bank holidays) from 9 a.m. - 7 p.m. to departments 75, 92, 93 and 94.
COST: 35€ taxes incl. (€29.26 excl. tax) per delivery point.
- 1- Why does honey crystallise?
Crystallisation is a natural process that happens over time, and will depend on the plant substances that the bees collect. It does not at all suggest that a honey is of poor quality. Rather, it is a sign of the honey's high lactose content.
- 2- Do FAUCHON products contain GMOs? (Genetically modified organism)
The ingredients used (ex. soy lecithin) in developing our products are not produced from genetically modified organisms.
- 2- How long does it take for an order to be delivered?
In Metropolitan France: It takes on average 72 hours (excluding weekends and bank holidays) for your order to be processed and delivered. If you wish for your order to be delivered on a specific date after this time, please select the date from our calendar when placing your order.
In Europe: Delivery times vary according to country. Please contact us using the contact form or by telephone for more information.
Holiday period: Deliveries to Metropolitan France are guaranteed to arrive before 25 December for all orders received prior to 16 December 2013.
- 3- Do you offer gluten-free products?
Gluten is found in products that contain wheat. The presence of gluten or gluten traces is listed on the labels of our products. We do offer gluten-free products.
- 3- Why isn't there a guaranteed delivery time for deliveries to Switzerland?
Packages sent to Switzerland are subject to a customs declaration. They are subject to customs border controls. As a result, delivery times are for indicative purposes only.
- 4- Can candied chestnuts be transported?
Candied chestnuts sold in loose form may be transported short distances (no more than a few hours of travel time) at room temperature. However, for longer trips, we recommend vacuum-packed boxes that preserve candied chestnuts for up to two years before opening. Four sizes are available: 6, 8, 12 or 20 chestnuts, as well as a dozen Cognac candied chestnuts.
- 5- What information must I give for efficient deliveries?
In order for your order to be delivered efficiently, it is essential that you provide us with as much information as possible when you enter the delivery address. For companies/hospitals, as delivery personnel are not allowed to enter offices/rooms, packages are always left at reception. Providing exact details will help packages reach their final recipients.
>For residences (depending on their layout)
1) the name of the residence
2) the building
3) the door
4) the door code
5) the name on the intercom
6) the floor
7) the recipient's telephone no.
Porters are authorised to take delivery of packages for individual customers.
1) the department
2) the wing, the building and/or the ward
3) the floor
4) the room no.
5) the name of the patient
6) the patient's telephone no.
Note: make sure that the patient is present on the date of delivery
1) the company name
2) the floor and/or the building if necessary
3) the recipient's telephone no.
>For place names or hamlets
1) add any relevant details to help the recipient be found
2) the recipient's telephone no.
Please note that Chronopost will not accept deliveries to box numbers.
If essential delivery details are missing, FAUCHON cannot be held responsible in the event of late delivery or the package being returned to the sender.
- 6- How do I preserve macarons?
FAUCHON macarons are good for five days after purchase. They must be stored in the lower part of your refrigerator. For maximum enjoyment, we recommend taking them out of the refrigerator 10 minutes prior to serving.
- 6-Why is it important to supply the details of the recipient and the customer if they are not the same person?
We closely track the progress of our packages. If we find that there is a problem with the delivery, it is important that we are able to contact the recipient so that they can provide the missing information. If we cannot reach the recipient, we might have to contact the customer who placed the order.