Delivery services

Free delivery from 100 euros of purchase in France!

Because your order is unique and contains exceptional products, the FAUCHON expertise expresses itself in the delivery of your package.

 

Home delivery in France

CHRONOPOST Express

 

48H or at the date you choose

Delivery guaranteed before 1pm

From 7,90 euros (depend on the weight)

Free from 100 euros of order

 

Home delivery in Europe*

CHRONOPOST International Express

 

 

48H or at the date you choose

 

From 12 euros (depend on weight and destination)
 

Driver delivery

From Tuesday to Friday

Paris and its nearby region (75, 92, 93 et 94)

 

48H or at the date you choose 35 euros

Free from 150 euros of order

 

Store delivery

From Monday to Saturday

30 Place de la Madeleine, Paris

 

The same day if the order is made before 12pm, or on the date of your choice Free

FAUCHON products can be ordered on our website and be collected at our store located 30 Place de la Madeleine, 75008 Paris, three hours later if the order is placed before 3 pm.

This service is free and available 6 days a week, Monday to Saturday (excluding days when the store is closed).

To collect an order, go to the Concierge service on the ground floor of our store at 30 Place de la Madeleine with the order confirmation sent to you by email and an ID. If you have not been able to print it, you will need to give your full name and order number and present your identification.
If you want somebody else to collect your order, they should bring the order confirmation emailed to you and their identification.

For a very special delivery, the driver delivery service is available for all FAUCHON products that are eligible,  in Paris and the inner suburbs (92, 93, 94).

This service is available Tuesday to Friday (excluding public holidays). From the cart, you can select the day and time slot for delivery using our calendar module. Delivery can be booked up to 15 days in advance.

Transport costs :

 
 DRIVER DELIVERY SHIPPING COST FREE SHIPPING
Paris delivery (75, 92, 93, 94) 35 € Order > 150 €
County  (77, 78, 91, 95)
Order by phone
60 € Order > 350 €

FAUCHON offers free Chronopost home delivery of your order in mainland France, Monaco and Corsica for orders over €100 excluding shipping costs.

Delivery is guaranteed before 13h and is available Monday to Saturday (excluding holidays).

 

TARIFS

FRANCE SHIPPING DELIVERY FEES FREE DELIVERY
Parcel < 3 Kg 7,9 € From 100 € order
Parcel from 3 to 10 Kg 9,9 € From 100 € order
Parcel from 10 to 30 Kg 19,9 € From 200 € order

 

DELIVERY DELAY

From the cart, you can select the required delivery date. Please note that this date is given for information only and FAUCHON cannot be held responsible for any Chronopost delays. The date selection module lets you select a date. If the required date is greyed out, it is no longer available for delivery.
In mainland France, the average lead times are 48 hours from dispatch of the order (excluding weekends and public holidays).

 

Delivery times
In mainland France, our carrier CHRONOPOST delivers between 8 am and 1 pm (except in exceptional situations when delivery may be as late as 6 pm).
In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.

Delivery tracking
To track your delivery, please visit the CHRONOPOST website (www.chronopost.fr) with the parcel number available in your FAUCHON account (Order History).

Macarons 

The FAUCHON macaroons are shipped by Chronopost and can only be delivered from Tuesday to Saturday to guarantee their quality. FAUCHON macaroons are shipped in insulated and refrigerated packaging, specifically designed to protect and keep them cool for the duration of transport. Macaroons can be enjoyed up to 5 days after the shipping date indicated on the box.

FAUCHON delivers the following countries: Germany, Belgium, Luxembourg, Netherlands, Austria, Denmark, Spain, Finland, Great Britain, Greece, Ireland, Portugal, Italy, Sweden, Bulgaria, Cyprus (excluding areas under Turkish rule), Estonia, Hungary, Latvia, Liechtenstein (non-alcoholic), Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia and Switzerland.

 

PRICES

ZONE 1 ZONE 2 ZONE 3
Parcel < 3 Kg 12 € 17 € 17 €
Parcel from 3 to 10 Kg 15 € 19 € 19 €
Parcel from 10 to 30 Kg 25 € 30 € 30 €

 

Zone 1: Germany, Belgium, Luxembourg, Netherlands
Zone 2: Austria, Denmark, Spain, Finland, Great Britain, Greece, Ireland, Portugal, Italy, Sweden
Zone 3: Bulgaria, Cyprus (excluding areas under Turkish authority), Estonia, Hungary, Latvia, Liechtenstein (non-alcoholic), Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Switzerland
Other countries: On request. Consult us.

 

Delivery delay
From the cart, you can select the required delivery date. Please note that this date is given for information only and FAUCHON cannot be held responsible for any Chronopost delays. The date selection module lets you select a date up to 15 days in advance. If the required date is greyed out, it is no longer available for delivery.
In Europe, the average delivery times are 2 to 4 days from the dispatch of the order depending on the destination (excluding weekends and holidays).

 

Delivery tracking
To track your delivery, please visit the CHRONOPOST website (www.chronopost.fr) with the parcel number available in your FAUCHON account (Order History).

 

Macarons 

The FAUCHON macaroons are shipped by Chronopost and can be delivered only from Tuesday to Saturday and in Zone 1 countries (Germany, Belgium, Luxembourg and the Netherlands) to guarantee their quality. FAUCHON macaroons are shipped in insulated and refrigerated packaging, specifically designed to protect and keep them cool for the duration of transport. Macaroons can be enjoyed up to 5 days after the shipping date indicated on the box.

Invoice

The invoice of your order is not present in the package. It will be sent to you directly by email, to the email address indicated when creating your FAUCHON account.

 

Gift message

You can add a gift message from your shopping cart. Your recipient will not be informed of the origin of your package, so remember to sign your message.