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FAQ

If you need help or information, please contact Customer Services on +33 (0)1 70 39 38 00.
Our agents are available Monday to Friday, 10 am to 6 pm. They will answer any questions you have and will be happy to advise you regarding the purchase of our products. Alternatively, please fill in the form below.

FAUCHON requires you to create an account before you can place an order. This will enable our advisers to quickly answer your questions. Your customer account will also allow you to save your addresses, look up your purchase history, use the wishlist facility, place a repeat order and manage your Newsletter subscription.

To keep up to date with the latest House news, and to benefit from exclusive offers, you can sign up for our Newsletter, either from the homepage of our Website by entering your email address in the field provided, or from your customer account by checking the box provided.

FAUCHON strives to bring you content appropriate to your needs and requirements. However, if you no longer wish to receive information from us, you can unsubscribe using the link at the bottom of the email, from your customer account or by sending a message to: service-client-web@fauchon.fr

For security reasons, we have no access to customer passwords.
To reset your password, click on "Forgotten password" in "My Account". A new password will be emailed to you. If you do not receive the password reset message, check your Spam folder, or contact Customer Services on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr

You can edit your information at any time in the "My Account" section. Please note that if the change is made after an order has been placed, it will only be taken into account for your next order.

In accordance with French Data Protection Law No. 78-17 of 6 January 1978, the website is subject to prior declaration to the French Data Protection Authority (CNIL) under No. 1467426.
If you agree to provide your personal data, you may, in accordance with French Data Protection Law No. 78-17 of 6 January 1978, by going to the website and for any reason whatsoever, request access to this data in order to make a copy, make changes (correct errors or update) or delete data.

Please note that we can recover and use the following personal data:

  • details of orders placed on our website;
  • details of correspondence or other communication we have had regarding processing of your orders or requests that you have submitted concerning the website, the products we offer, our brand or any other problem;
  • the information you provide when opening your Customer Account and when placing an order; as well as
  • details of your visits to the website and the pages you have viewed.

We may use the above information to inform you about the different products or services you have requested or that you might be interested in, insofar as you have agreed to be contacted on this subject.

There are four order stages:
1. Create an account or log in using your email address and password to access your personal area.
2. Fill in the data fields relating to delivery: name and address of recipient(s), choice of delivery method.
3. Fill in your payment information.
4. Review your order and confirm.

When your order has been placed, you will receive an order confirmation email, which will allow you to identify yourself to Customer Services if necessary. However, if you do not receive confirmation, check your email Spam folder, check that the status of your order is "being processed" and check that the email address attached to your account is correct.

During preparation, your order will go through various statuses:

In preparation: Your order has been received and will be prepared by our logistics department as soon as possible.

Dispatched: your order has been shipped from our warehouse. It is in transit or has arrived at its destination.

Blocked or on hold: your order has not been acknowledged as there was a problem with payment. Please place your order again.

Your order may have been blocked for several reasons: perhaps the products selected are not compatible with the chosen delivery method, the chosen delivery method is not possible to the address indicated or one of the products in your cart is not available on the requested date.

To help you with your purchase, please send us an email using the contact form to explain the problem you are having in as much detail as possible. Please also tell us which operating system (e.g. Windows XP, Mac OS X, etc.) and which browser (e.g. Internet Explorer, Firefox, etc.) you are using.

During special events, Fauchon sends its customers the conditions for available benefit codes in the Newsletter. These are generally subject to a particular product being purchased or an order value being reached and are only valid for certain delivery methods. They are to be entered in the field provided in the cart.

You can add a few words in your cart. Your recipient will not be notified where the package has come from, so remember to sign your message.

As your order has a preparation time of forty-eight (48) working hours (excluding public holidays and Sundays), no changes can be made to your order if it is less than two (2) working days before the delivery date originally requested. Similarly, orders can only be cancelled if this is done more than two (2) working days before the planned delivery date. If your request meets these criteria, please contact Customer Services as quickly as possible on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr.

If you would like to change the address or delivery date for your order, please contact Customer Services on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr no later than two (2) working days before the delivery date originally planned.

If your order has already been shipped, Customer Services will endeavour to pass the change on to Chronopost. However, we cannot accept any responsibility if the instruction is not acknowledged by Chronopost.

To look up your order history, log in to "My Account".

Fauchon endeavours to guarantee a high standard of delivery. However, if a preparation error has slipped under the radar or your order has not reached its destination, please contact Customer Services as quickly as possible on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr.

A product can be replaced by another of equal or higher value. For all orders other than gift boxes, Customer Services will contact you to tell you that an item in your order has been substituted.

The right of withdrawal does not apply to perishable goods. The Buyer may not therefore exercise this right.

For other products, in accordance with the legal provisions in force, the Customer has 14 working days from the date his order is received to exercise his right of withdrawal with FAUCHON, without having to give any reasons, as long as the Products are returned in their original packaging and in perfect condition within 14 days of notification to FAUCHON of the Customer's right of withdrawal. Damaged, open or incomplete products will not be accepted. Returns are made at the expense and risk of the Customer.

The invoice for your order is never included in the package. It will be sent to you by email to the address provided when you created your FAUCHON account.

PRICES FOR DELIVERY TO FRANCE for each delivery address
 DRIVER DELIVERYDelivery chargesFree delivery
Delivery Paris + 91, 92, 93€35Order > €150
Departments 77, 78, 91, 95€60Order > €350

SHIPPING WITHIN FRANCEDelivery chargesFree delivery
Package < 3 Kg€7,9Order > €100
Package 3-10 Kg€9,9Order > €100
Package 10-30 Kg€19,9Order > €100

PRICES FOR DELIVERY OUTSIDE FRANCE
Zone 1Zone 2Zone 3
A€14€20€28
B€15€21€30
C€17€23€34
D€18€24€36
E€21€26€39
F€24€32€44
G€32€42€65

Zone 1 : Belgium, Germany, Luxembourg, NetherlandsBelgium, Germany, Luxembourg, Netherlands
Zone 2 : Austria, Denmark, Finland, Great Britain, Greece, Ireland, Italy, Portugal, Spain, Sweden
Zone 3 : Bulgaria, Cyprus (excluding Turkish Cyprus), Czech Republic, Estonia, Hungary, Latvia, Liechtenstein (excluding alcohol), Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Switzerland
Autres pays : Please contact us for a quotation.

Because every order is unique and contains exceptional products, FAUCHON's expertise extends as far as delivery of your package.

Our delivery and collection methods:
CHRONOPOST home delivery
CHRONOFRESH home delivery for fresh products
DRIVER delivery
Click & Collect from 30 Place de la Madeleine


CHRONOPOST home delivery

Each product page has a delivery module telling you whether the required delivery method is available for the product you are looking at. To ensure that the information you have is as detailed as possible, please enter your delivery postcode on the product page.

FAUCHON offers free Chronopost home delivery of your order in mainland France, Monaco and Corsica for orders over €120 excluding shipping costs.

This offer is not available for international delivery.
FAUCHON reserves the right to amend or delete this offer at any time.

Delivery times

From the cart, you can select the required delivery date. Please note that this date is given for information only and FAUCHON cannot be held responsible for any Chronopost delays. The date selection module lets you select a date. If the required date is greyed out, it is no longer available for delivery.
In mainland France, the average lead times are 48 hours from dispatch of the order (excluding weekends and public holidays). If you want delivery at a later date, FAUCHON lets you choose your delivery date up to 15 days in advance.
In Europe, delivery times vary according to country. Please contact us using the contact form or by telephone on +33 (0)1 70 39 38 00 for more information.

Delivery times
In mainland France, our carrier CHRONOPOST delivers between 8 am and 1 pm (except in exceptional situations when delivery may be as late as 6 pm).
In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.

Delivery tracking
To track your delivery, please visit the CHRONOPOST website(www.chronopost.fr) with the parcel number available in your FAUCHON account (Order History).

If the recipient is out
To optimise delivery of your order, please provide all of the recipient's delivery address information such as the door code, the building or apartment number, the floor and whether or not the parcel can be left with the caretaker if the recipient is out. FAUCHON cannot be held responsible if an order is not received because an incorrect or incomplete address was provided or the recipient was out.
If the recipient is out when an attempt is made to deliver the package, our carrier will post a card through the letterbox. This card gives the address where the package can be collected (post office or depot). If the carrier is unable to leave a card (no letterbox, access code not provided, etc.), you can find the collection address by tracking the delivery on www.chronopost.fr.
Ice packs are incorporated into our packages to preserve products that need to be kept at the right temperature during transport. However, if your order contains macarons, please collect your order within 4 days of the scheduled delivery date.

CHRONOFRESH home delivery

Chronofresh delivery is only available in mainland France. Chronofresh offers express transport of fresh products. The temperature of the packages is monitored at all times and an alert is raised immediately if the cold chain is interrupted.
Each product page has a delivery module telling you whether the required delivery method is available for the product you are looking at. To ensure that the information you have is as detailed as possible, please enter your delivery postcode on the product page.

FAUCHON offers free Chronopost home delivery of your order in mainland France, Monaco and Corsica for orders over €120 excluding shipping costs.

Delivery times

From the cart, you can select the required delivery date. Please note that this date is given for information only and FAUCHON cannot be held responsible for any Chronopost delays. The date selection module lets you select a date up to 15 days in advance. If the required date is greyed out, it is no longer available for delivery.

Delivery times
In mainland France, our carrier CHRONOPOST delivers between 8 am and 1 pm (except in exceptional situations when delivery may be as late as 6 pm).
In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.

Delivery tracking
To track your delivery, please visit the CHRONOPOST website (www.chronopost.fr) with the parcel number available in your FAUCHON account (Order History).

If the recipient is out
To optimise delivery of your order, please provide all of the recipient's delivery address information such as the door code, the building or apartment number, the floor and whether or not the parcel can be left with the caretaker if the recipient is out. FAUCHON cannot be held responsible if an order is not received because an incorrect or incomplete address was provided or the recipient was out.

Given the extremely fragile nature of Chronofresh products, FAUCHON will not reimburse fresh products for which delivery has failed.

DRIVER delivery

For a very special delivery, the driver delivery service is available for all FAUCHON products in Paris and the inner suburbs. This service is available Monday to Friday (excluding public holidays). From the cart, you can select the day and time slot for delivery using our calendar module. Next-day delivery is possible for orders placed before midday. Delivery can be arranged up to 15 days in advance.

Transport costs
The delivery charge is €35 incl. taxes (€29.17 ex VAT) for Paris and the inner suburbs (92, 93 and 94).
Same-day delivery
Same-day driver delivery is not available on www.fauchon.com. Please contact the FAUCHON Shopping Service on +33 (0)1 70 39 38 02. Subject to product availability, you can place an order for same-day delivery.

If the recipient is out
If the recipient is out, the driver will try to contact them by telephone. If the recipient cannot be contacted, the order will be returned to us. A supplement may be required to schedule redelivery. If the order contains fresh products, no refund can be given. The transport costs will be borne by you.

IMPORTANT
- In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.
- To optimise delivery of your order, please provide all of the recipient's delivery address information such as the door code, the building or apartment number, the floor and whether or not the parcel can be left with the caretaker if the recipient is out. FAUCHON cannot be held responsible if an order is not received because an incorrect or incomplete address was provided or the recipient was out.

IN-STORE collection

FAUCHON products can be ordered on our website for collection from our store at 30 Place de la Madeleine, 75008 Paris three hours later if the order is placed before 3 pm. This service is available 6 days a week, Monday to Saturday (excluding days when the store is closed).

Each product page has a delivery module telling you whether the required delivery method is available for the product you are looking at.

From the cart, you can select the required collection date and time. The date selection module lets you select a date up to 15 days in advance. If the required date is greyed out, it is no longer available for delivery.

Collecting an order
To collect an order, go to the Concierge service on the ground floor of our store at 30 Place de la Madeleine with the order confirmation sent to you by email and a piece of identification. If you have not been able to print it, you will need to give your full name and order number and present your identification.
If you want somebody else to collect your order, they should bring the order confirmation emailed to you and their identification.
Your products are made and your order prepared on the day of collection. If you are late coming to collect your order, it will be kept for you until 7:30 pm for products that are fresh or perishable. If you are unable to come in, please contact the Concierge service on +33 (0)1 70 39 38 02 before 3 pm on the order collection date to postpone collection of your order.
Any orders for fresh products not collected on the day chosen for collection will be lost. No refunds will be given.

SPECIAL CASES

Some products, as a result of their highly delicate nature, can only be delivered in mainland France, Monaco or Paris.

Macarons
FAUCHON macarons are shipped by Chronopost, from Monday to Thursday only to guarantee their quality. FAUCHON macarons are shipped in isothermal, refrigerated packaging, specifically designed to protect them and keep them cool during transport. Macarons are delivered with an ice pack to preserve their quality. This ice pack can be reused but is not for consumption. Macarons can be enjoyed for up to 5 days after the dispatch date indicated in the box. They should be refrigerated upon receipt. FAUCHON pastry chefs have created a macaron recipe using high quality ingredients. The process involves a quick-freezing stage to obtain a fondant and crisp texture. Please do not refreeze.

Fruit baskets
FAUCHON fruit baskets are available for delivery to departments 75, 92, 93 and 94 by our uniformed drivers only.

For all deliveries outside of the European Union, the recipient may have to pay customs taxes and duties in order to receive their parcel.

However, for Switzerland and Liechtenstein, FAUCHON will pay for any possible customs taxes and fees.

In order for your order to be delivered efficiently, it is essential that you provide us with as much information as possible when you enter the delivery address.

Please note that for companies/hospitals, as delivery personnel are not allowed to enter offices/rooms, packages are always left at reception. Providing exact details will help packages reach their final recipients.

• For residences (depending on their layout)
1) the name of the residence
2) the building
3) the door
4) the door code
5) the name on the intercom
6) the floor
7) the recipient's telephone no.

• For hospitals
1) the department
2) the wing, the building and/or the ward
3) the floor
4) the room no.
5) the patient's name
6) the patient's telephone no.
Note: make sure that the patient is present on the date of delivery

• For companies
1) the company name
2) the floor and/or building if requirede
3) the recipient's telephone no.

Note: make sure that the company is open at the delivery time.

• For localities or hamlets
1) add any relevant details to help the recipient be found
2) the recipient's telephone no.

Please note that Chronopost will not deliver to PO Box numbers.

If essential delivery details are missing, FAUCHON cannot be held responsible in the event of late delivery or the package being returned to the sender.

Chronopost endeavours to meet the delivery standards imposed on it by FAUCHON. If, however, your package or your items have arrived damaged, please take a photo and send it to Customer Services at the following address: service-client-web@fauchon.fr. Within 3 days, we will either reimburse you or replace the damaged products.

Only our Paris store at 30 Place de la Madeleine offers the Click & Collect service.

Choose the products you want to collect from the store, add them to your cart and pay for your order. Please note that the products available for in-store collection are indicated on the product page.

Once your order has been confirmed, you can collect it from our store at 30 Place de la Madeleine three hours later for orders placed before 3 pm that day, and the next day for orders placed after 3 pm.

Your products are made and your order prepared on the day of collection. If you are late coming to collect your order, it will be kept for you until 7:30 pm for products that are fresh or perishable. If you are unable to come in, please contact the Concierge service on +33 (0)1 70 39 38 01 before 3 pm on the order collection date to postpone collection of your order.
Any orders for fresh products not collected on the day chosen for collection will be lost. No refunds will be given.

+ CUSTOMER SERVICE

If you need help or information, please contact Customer Services on +33 (0)1 70 39 38 00.
Our agents are available Monday to Friday, 10 am to 6 pm. They will answer any questions you have and will be happy to advise you regarding the purchase of our products. Alternatively, please fill in the form below.

FAUCHON requires you to create an account before you can place an order. This will enable our advisers to quickly answer your questions. Your customer account will also allow you to save your addresses, look up your purchase history, use the wishlist facility, place a repeat order and manage your Newsletter subscription.

To keep up to date with the latest House news, and to benefit from exclusive offers, you can sign up for our Newsletter, either from the homepage of our Website by entering your email address in the field provided, or from your customer account by checking the box provided.

FAUCHON strives to bring you content appropriate to your needs and requirements. However, if you no longer wish to receive information from us, you can unsubscribe using the link at the bottom of the email, from your customer account or by sending a message to: service-client-web@fauchon.fr

For security reasons, we have no access to customer passwords.
To reset your password, click on "Forgotten password" in "My Account". A new password will be emailed to you. If you do not receive the password reset message, check your Spam folder, or contact Customer Services on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr

You can edit your information at any time in the "My Account" section. Please note that if the change is made after an order has been placed, it will only be taken into account for your next order.

In accordance with French Data Protection Law No. 78-17 of 6 January 1978, the website is subject to prior declaration to the French Data Protection Authority (CNIL) under No. 1467426.
If you agree to provide your personal data, you may, in accordance with French Data Protection Law No. 78-17 of 6 January 1978, by going to the website and for any reason whatsoever, request access to this data in order to make a copy, make changes (correct errors or update) or delete data.

Please note that we can recover and use the following personal data:

  • details of orders placed on our website;
  • details of correspondence or other communication we have had regarding processing of your orders or requests that you have submitted concerning the website, the products we offer, our brand or any other problem;
  • the information you provide when opening your Customer Account and when placing an order; as well as
  • details of your visits to the website and the pages you have viewed.

We may use the above information to inform you about the different products or services you have requested or that you might be interested in, insofar as you have agreed to be contacted on this subject.

+ ORDER

There are four order stages:
1. Create an account or log in using your email address and password to access your personal area.
2. Fill in the data fields relating to delivery: name and address of recipient(s), choice of delivery method.
3. Fill in your payment information.
4. Review your order and confirm.

When your order has been placed, you will receive an order confirmation email, which will allow you to identify yourself to Customer Services if necessary. However, if you do not receive confirmation, check your email Spam folder, check that the status of your order is "being processed" and check that the email address attached to your account is correct.

During preparation, your order will go through various statuses:

In preparation: Your order has been received and will be prepared by our logistics department as soon as possible.

Dispatched: your order has been shipped from our warehouse. It is in transit or has arrived at its destination.

Blocked or on hold: your order has not been acknowledged as there was a problem with payment. Please place your order again.

Your order may have been blocked for several reasons: perhaps the products selected are not compatible with the chosen delivery method, the chosen delivery method is not possible to the address indicated or one of the products in your cart is not available on the requested date.

To help you with your purchase, please send us an email using the contact form to explain the problem you are having in as much detail as possible. Please also tell us which operating system (e.g. Windows XP, Mac OS X, etc.) and which browser (e.g. Internet Explorer, Firefox, etc.) you are using.

During special events, Fauchon sends its customers the conditions for available benefit codes in the Newsletter. These are generally subject to a particular product being purchased or an order value being reached and are only valid for certain delivery methods. They are to be entered in the field provided in the cart.

You can add a few words in your cart. Your recipient will not be notified where the package has come from, so remember to sign your message.

As your order has a preparation time of forty-eight (48) working hours (excluding public holidays and Sundays), no changes can be made to your order if it is less than two (2) working days before the delivery date originally requested. Similarly, orders can only be cancelled if this is done more than two (2) working days before the planned delivery date. If your request meets these criteria, please contact Customer Services as quickly as possible on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr.

If you would like to change the address or delivery date for your order, please contact Customer Services on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr no later than two (2) working days before the delivery date originally planned.

If your order has already been shipped, Customer Services will endeavour to pass the change on to Chronopost. However, we cannot accept any responsibility if the instruction is not acknowledged by Chronopost.

To look up your order history, log in to "My Account".

Fauchon endeavours to guarantee a high standard of delivery. However, if a preparation error has slipped under the radar or your order has not reached its destination, please contact Customer Services as quickly as possible on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr.

A product can be replaced by another of equal or higher value. For all orders other than gift boxes, Customer Services will contact you to tell you that an item in your order has been substituted.

The right of withdrawal does not apply to perishable goods. The Buyer may not therefore exercise this right.

For other products, in accordance with the legal provisions in force, the Customer has 14 working days from the date his order is received to exercise his right of withdrawal with FAUCHON, without having to give any reasons, as long as the Products are returned in their original packaging and in perfect condition within 14 days of notification to FAUCHON of the Customer's right of withdrawal. Damaged, open or incomplete products will not be accepted. Returns are made at the expense and risk of the Customer.

The invoice for your order is never included in the package. It will be sent to you by email to the address provided when you created your FAUCHON account.

+ DELIVERY
PRICES FOR DELIVERY TO FRANCE for each delivery address
 DRIVER DELIVERYDelivery chargesFree delivery
Delivery Paris + 91, 92, 93€35Order > €150
Departments 77, 78, 91, 95€60Order > €350

SHIPPING WITHIN FRANCEDelivery chargesFree delivery
Package < 3 Kg€7,9Order > €100
Package 3-10 Kg€9,9Order > €100
Package 10-30 Kg€19,9Order > €100

PRICES FOR DELIVERY OUTSIDE FRANCE
Zone 1Zone 2Zone 3
A€14€20€28
B€15€21€30
C€17€23€34
D€18€24€36
E€21€26€39
F€24€32€44
G€32€42€65

Zone 1 : Belgium, Germany, Luxembourg, NetherlandsBelgium, Germany, Luxembourg, Netherlands
Zone 2 : Austria, Denmark, Finland, Great Britain, Greece, Ireland, Italy, Portugal, Spain, Sweden
Zone 3 : Bulgaria, Cyprus (excluding Turkish Cyprus), Czech Republic, Estonia, Hungary, Latvia, Liechtenstein (excluding alcohol), Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Switzerland
Autres pays : Please contact us for a quotation.

Because every order is unique and contains exceptional products, FAUCHON's expertise extends as far as delivery of your package.

Our delivery and collection methods:
CHRONOPOST home delivery
CHRONOFRESH home delivery for fresh products
DRIVER delivery
Click & Collect from 30 Place de la Madeleine


CHRONOPOST home delivery

Each product page has a delivery module telling you whether the required delivery method is available for the product you are looking at. To ensure that the information you have is as detailed as possible, please enter your delivery postcode on the product page.

FAUCHON offers free Chronopost home delivery of your order in mainland France, Monaco and Corsica for orders over €120 excluding shipping costs.

This offer is not available for international delivery.
FAUCHON reserves the right to amend or delete this offer at any time.

Delivery times

From the cart, you can select the required delivery date. Please note that this date is given for information only and FAUCHON cannot be held responsible for any Chronopost delays. The date selection module lets you select a date. If the required date is greyed out, it is no longer available for delivery.
In mainland France, the average lead times are 48 hours from dispatch of the order (excluding weekends and public holidays). If you want delivery at a later date, FAUCHON lets you choose your delivery date up to 15 days in advance.
In Europe, delivery times vary according to country. Please contact us using the contact form or by telephone on +33 (0)1 70 39 38 00 for more information.

Delivery times
In mainland France, our carrier CHRONOPOST delivers between 8 am and 1 pm (except in exceptional situations when delivery may be as late as 6 pm).
In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.

Delivery tracking
To track your delivery, please visit the CHRONOPOST website(www.chronopost.fr) with the parcel number available in your FAUCHON account (Order History).

If the recipient is out
To optimise delivery of your order, please provide all of the recipient's delivery address information such as the door code, the building or apartment number, the floor and whether or not the parcel can be left with the caretaker if the recipient is out. FAUCHON cannot be held responsible if an order is not received because an incorrect or incomplete address was provided or the recipient was out.
If the recipient is out when an attempt is made to deliver the package, our carrier will post a card through the letterbox. This card gives the address where the package can be collected (post office or depot). If the carrier is unable to leave a card (no letterbox, access code not provided, etc.), you can find the collection address by tracking the delivery on www.chronopost.fr.
Ice packs are incorporated into our packages to preserve products that need to be kept at the right temperature during transport. However, if your order contains macarons, please collect your order within 4 days of the scheduled delivery date.

CHRONOFRESH home delivery

Chronofresh delivery is only available in mainland France. Chronofresh offers express transport of fresh products. The temperature of the packages is monitored at all times and an alert is raised immediately if the cold chain is interrupted.
Each product page has a delivery module telling you whether the required delivery method is available for the product you are looking at. To ensure that the information you have is as detailed as possible, please enter your delivery postcode on the product page.

FAUCHON offers free Chronopost home delivery of your order in mainland France, Monaco and Corsica for orders over €120 excluding shipping costs.

Delivery times

From the cart, you can select the required delivery date. Please note that this date is given for information only and FAUCHON cannot be held responsible for any Chronopost delays. The date selection module lets you select a date up to 15 days in advance. If the required date is greyed out, it is no longer available for delivery.

Delivery times
In mainland France, our carrier CHRONOPOST delivers between 8 am and 1 pm (except in exceptional situations when delivery may be as late as 6 pm).
In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.

Delivery tracking
To track your delivery, please visit the CHRONOPOST website (www.chronopost.fr) with the parcel number available in your FAUCHON account (Order History).

If the recipient is out
To optimise delivery of your order, please provide all of the recipient's delivery address information such as the door code, the building or apartment number, the floor and whether or not the parcel can be left with the caretaker if the recipient is out. FAUCHON cannot be held responsible if an order is not received because an incorrect or incomplete address was provided or the recipient was out.

Given the extremely fragile nature of Chronofresh products, FAUCHON will not reimburse fresh products for which delivery has failed.

DRIVER delivery

For a very special delivery, the driver delivery service is available for all FAUCHON products in Paris and the inner suburbs. This service is available Monday to Friday (excluding public holidays). From the cart, you can select the day and time slot for delivery using our calendar module. Next-day delivery is possible for orders placed before midday. Delivery can be arranged up to 15 days in advance.

Transport costs
The delivery charge is €35 incl. taxes (€29.17 ex VAT) for Paris and the inner suburbs (92, 93 and 94).
Same-day delivery
Same-day driver delivery is not available on www.fauchon.com. Please contact the FAUCHON Shopping Service on +33 (0)1 70 39 38 02. Subject to product availability, you can place an order for same-day delivery.

If the recipient is out
If the recipient is out, the driver will try to contact them by telephone. If the recipient cannot be contacted, the order will be returned to us. A supplement may be required to schedule redelivery. If the order contains fresh products, no refund can be given. The transport costs will be borne by you.

IMPORTANT
- In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.
- To optimise delivery of your order, please provide all of the recipient's delivery address information such as the door code, the building or apartment number, the floor and whether or not the parcel can be left with the caretaker if the recipient is out. FAUCHON cannot be held responsible if an order is not received because an incorrect or incomplete address was provided or the recipient was out.

IN-STORE collection

FAUCHON products can be ordered on our website for collection from our store at 30 Place de la Madeleine, 75008 Paris three hours later if the order is placed before 3 pm. This service is available 6 days a week, Monday to Saturday (excluding days when the store is closed).

Each product page has a delivery module telling you whether the required delivery method is available for the product you are looking at.

From the cart, you can select the required collection date and time. The date selection module lets you select a date up to 15 days in advance. If the required date is greyed out, it is no longer available for delivery.

Collecting an order
To collect an order, go to the Concierge service on the ground floor of our store at 30 Place de la Madeleine with the order confirmation sent to you by email and a piece of identification. If you have not been able to print it, you will need to give your full name and order number and present your identification.
If you want somebody else to collect your order, they should bring the order confirmation emailed to you and their identification.
Your products are made and your order prepared on the day of collection. If you are late coming to collect your order, it will be kept for you until 7:30 pm for products that are fresh or perishable. If you are unable to come in, please contact the Concierge service on +33 (0)1 70 39 38 02 before 3 pm on the order collection date to postpone collection of your order.
Any orders for fresh products not collected on the day chosen for collection will be lost. No refunds will be given.

SPECIAL CASES

Some products, as a result of their highly delicate nature, can only be delivered in mainland France, Monaco or Paris.

Macarons
FAUCHON macarons are shipped by Chronopost, from Monday to Thursday only to guarantee their quality. FAUCHON macarons are shipped in isothermal, refrigerated packaging, specifically designed to protect them and keep them cool during transport. Macarons are delivered with an ice pack to preserve their quality. This ice pack can be reused but is not for consumption. Macarons can be enjoyed for up to 5 days after the dispatch date indicated in the box. They should be refrigerated upon receipt. FAUCHON pastry chefs have created a macaron recipe using high quality ingredients. The process involves a quick-freezing stage to obtain a fondant and crisp texture. Please do not refreeze.

Fruit baskets
FAUCHON fruit baskets are available for delivery to departments 75, 92, 93 and 94 by our uniformed drivers only.

For all deliveries outside of the European Union, the recipient may have to pay customs taxes and duties in order to receive their parcel.

However, for Switzerland and Liechtenstein, FAUCHON will pay for any possible customs taxes and fees.

In order for your order to be delivered efficiently, it is essential that you provide us with as much information as possible when you enter the delivery address.

Please note that for companies/hospitals, as delivery personnel are not allowed to enter offices/rooms, packages are always left at reception. Providing exact details will help packages reach their final recipients.

• For residences (depending on their layout)
1) the name of the residence
2) the building
3) the door
4) the door code
5) the name on the intercom
6) the floor
7) the recipient's telephone no.

• For hospitals
1) the department
2) the wing, the building and/or the ward
3) the floor
4) the room no.
5) the patient's name
6) the patient's telephone no.
Note: make sure that the patient is present on the date of delivery

• For companies
1) the company name
2) the floor and/or building if requirede
3) the recipient's telephone no.

Note: make sure that the company is open at the delivery time.

• For localities or hamlets
1) add any relevant details to help the recipient be found
2) the recipient's telephone no.

Please note that Chronopost will not deliver to PO Box numbers.

If essential delivery details are missing, FAUCHON cannot be held responsible in the event of late delivery or the package being returned to the sender.

Chronopost endeavours to meet the delivery standards imposed on it by FAUCHON. If, however, your package or your items have arrived damaged, please take a photo and send it to Customer Services at the following address: service-client-web@fauchon.fr. Within 3 days, we will either reimburse you or replace the damaged products.

+ IN-STORE COLLECTION

Only our Paris store at 30 Place de la Madeleine offers the Click & Collect service.

Choose the products you want to collect from the store, add them to your cart and pay for your order. Please note that the products available for in-store collection are indicated on the product page.

Once your order has been confirmed, you can collect it from our store at 30 Place de la Madeleine three hours later for orders placed before 3 pm that day, and the next day for orders placed after 3 pm.

Your products are made and your order prepared on the day of collection. If you are late coming to collect your order, it will be kept for you until 7:30 pm for products that are fresh or perishable. If you are unable to come in, please contact the Concierge service on +33 (0)1 70 39 38 01 before 3 pm on the order collection date to postpone collection of your order.
Any orders for fresh products not collected on the day chosen for collection will be lost. No refunds will be given.

+ PRODUCTS