FREE SHIPPING IN FRANCE FROM €100 PURCHASE
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If you need help or information, please do not hesitate to contact our Customer Service Department on +33 (0)1 70 39 38 00 or by sending a message to the following address: service-client-web@fauchon.fr.
Our advisers are at your disposal from Monday to Friday from 10am to 6pm. They will answer all your questions and will be happy to advise you on the purchase of our products. You can also fill in our contact form

At the end of the order, you will receive an order confirmation letter which will allow you to identify yourself to our Customer Service in case of a request. However, if we do not receive a confirmation, check the junk mail in your mailbox, check that the status of your order is "in process", check that the e-mail address in your account does not contain any errors.

FAUCHON asks you to create an account in order to place an order. This step will allow our advisors to quickly answer your questions. Your customer account will also allow you to save your favourite addresses, consult your purchase history, benefit from the wishlist, place the same order again and manage your subscription to our Newsletter.

In order to keep up to date with the latest news from the House, and to take advantage of exclusive offers, you can subscribe to our Newsletter. Either from the home page of our website by entering your email address in the field provided for this purpose, or from your customer account by ticking the box provided for this purpose.

FAUCHON strives to bring you content appropriate to your needs and requirements. However, if you no longer wish to receive information from us, you can unsubscribe using the link at the bottom of the email, from your customer account or by sending a message to: service-client-web@fauchon.fr

For security reasons, we have no access to customer passwords.
To reset your password, click on "Forgotten password" in "My Account". A new password will be emailed to you. If you do not receive the password reset message, check your Spam folder, or contact Customer Services on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr

You can change your information at any time from the "my account" section. Please note that if the change is made after an order has been placed, it will only be taken into account for the next order.

In accordance with the French Data Protection Act n°78-17 of 6 January 1978, the website has been subject to prior declaration to the CNIL under n°1467426.
In the event that you agree to communicate your personal data, you may, in accordance with the French law on information technology and civil liberties n°78-17, by visiting the website for any reason whatsoever, request access to this data in order to make a copy, make changes (correct errors or update) or delete data.

The order is made in 4 steps:
1. Create an account or identify yourself using your e-mail address and password to access your personalised space.
2. 2. Fill in the delivery information fields: name and address of the recipient(s), and choice of delivery method.
3. Fill in the payment information.
4. Check your order and validate it.

At the end of the order process, you will receive an order confirmation letter that will allow you to identify yourself to our Customer Service department in the event of a request. However, if we do not receive a confirmation, check the junk mail in your mailbox, check that the status of your order is "in process", check that the e-mail address in your account does not contain any errors.

In mainland France, the average time between the placing of your order and its delivery is 72 hours (excluding weekends and public holidays). If you wish to have your order delivered at a later date, you can select it using our calendar when you place your order.

In Europe, delivery times vary according to the country of destination. Please contact us via the contact form or by telephone on 01 70 39 38 00 for further information.

The blocking of your order may be due to several factors: the choice of products is incompatible with the delivery method selected, the delivery method chosen is not possible to the address indicated, one of the products in your basket is not available on the desired date.

In order to assist you in your purchase, we invite you to send us an email using the contact form to explain as precisely as possible the problem you are encountering. We also ask you to tell us which operating system (e.g. Windows XP, Mac OS X...) and which browser (e.g. Internet Explorer, Firefox...) you are using.

For special events, FAUCHON sends out a newsletter to its customers with the details of the available advantage codes. These are generally subject to a condition of purchase of a particular product or an order threshold and are only valid on certain delivery methods. They are to be filled in in the basket field provided for this purpose.

You can add an accompanying word from your shopping cart. Your recipient will not be informed of the origin of your parcel, so remember to sign your message.

As your order has a preparation time of forty-eight (48) working hours (excluding public holidays and Sundays), no changes can be made to your order if it is less than two (2) working days before the delivery date originally requested. Similarly, orders can only be cancelled if this is done more than two (2) working days before the planned delivery date. If your request meets these criteria, please contact Customer Services as quickly as possible on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr.

If you would like to change the address or delivery date for your order, please contact Customer Services on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr no later than two (2) working days before the delivery date originally planned.

If your order has already been shipped, Customer Services will endeavour to pass the change on to Chronopost. However, we cannot accept any responsibility if the instruction is not acknowledged by Chronopost.

To look up your order history, log in to "My Account".

Fauchon endeavours to guarantee a high standard of delivery. However, if a preparation error has slipped under the radar or your order has not reached its destination, please contact Customer Services as quickly as possible on +33 (0)1 70 39 38 00 or at: service-client-web@fauchon.fr.

A product can be replaced by another of equal or higher value. For all orders other than gift boxes, Customer Services will contact you to tell you that an item in your order has been substituted.

The right of withdrawal does not apply to perishable goods. The Buyer may not therefore exercise this right.

For other products, in accordance with the legal provisions in force, the Customer has 14 working days from the date his order is received to exercise his right of withdrawal with FAUCHON, without having to give any reasons, as long as the Products are returned in their original packaging and in perfect condition within 14 days of notification to FAUCHON of the Customer's right of withdrawal. Damaged, open or incomplete products will not be accepted. Returns are made at the expense and risk of the Customer.

The invoice for your order is never included in the package. It will be sent to you by email to the address provided when you created your FAUCHON account.

Prices for delivery to France for each delivery address
 DRIVER DELIVERYDELIVERY CHARGESFREE DELIVERY
Paris Delivery (75, 92, 93, 94)35 €Order > 150 €
Departments  (77, 78, 91, 95)
Only order by phone
60 €Order > 350 €

SHIPPING within France

DELIVERY CHARGESFREE DELIVERY
Package < 3 Kg7,9 €Order > 100 €
Package 3 to 10 Kg9,9 €Order > 100 €
Package 10 to 30 Kg19,9 €Order > 200 €

Prices for delivery outside France
Zone 1Zone 2Zone 3
Package < 3 Kg12 €17 €17 €
Package 3 to 10 Kg15 €19 €19 €
Package 10 to 30 Kg25 €30 €30 €

Zone 1 : Belgium, Germany, Luxembourg, NetherlandsBelgium, Germany, Luxembourg, Netherlands
Zone 2 : Austria, Denmark, Finland, Great Britain, Greece, Ireland, Italy, Portugal, Spain, Sweden
Zone 3 : Bulgaria, Cyprus (excluding Turkish Cyprus), Czech Republic, Estonia, Hungary, Latvia, Liechtenstein (excluding alcohol), Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Switzerland
Autres pays : Please contact us for a quotation.

Because every order is unique and contains exceptional products, FAUCHON's expertise extends as far as delivery of your package.

Our delivery and collection methods:
CHRONOPOST home delivery
CHRONOFRESH home delivery for fresh products
DRIVER delivery
Click & Collect from 30 Place de la Madeleine


CHRONOPOST home delivery

Each product page has a delivery module telling you whether the required delivery method is available for the product you are looking at. To ensure that the information you have is as detailed as possible, please enter your delivery postcode on the product page.

FAUCHON offers free Chronopost home delivery of your order in mainland France, Monaco and Corsica for orders over €120 excluding shipping costs.

This offer is not available for international delivery.
FAUCHON reserves the right to amend or delete this offer at any time.

Delivery times

From the cart, you can select the required delivery date. Please note that this date is given for information only and FAUCHON cannot be held responsible for any Chronopost delays. The date selection module lets you select a date. If the required date is greyed out, it is no longer available for delivery.
In mainland France, the average lead times are 48 hours from dispatch of the order (excluding weekends and public holidays). If you want delivery at a later date, FAUCHON lets you choose your delivery date up to 15 days in advance.
In Europe, delivery times vary according to country. Please contact us using the contact form or by telephone on +33 (0)1 70 39 38 00 for more information.

Delivery times
In mainland France, our carrier CHRONOPOST delivers between 8 am and 1 pm (except in exceptional situations when delivery may be as late as 6 pm).
In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.

Delivery tracking
To track your delivery, please visit the CHRONOPOST website (www.chronopost.fr) with the parcel number available in your FAUCHON account (Order History).

If the recipient is out
To optimise delivery of your order, please provide all of the recipient's delivery address information such as the door code, the building or apartment number, the floor and whether or not the parcel can be left with the caretaker if the recipient is out. FAUCHON cannot be held responsible if an order is not received because an incorrect or incomplete address was provided or the recipient was out.
If the recipient is out when an attempt is made to deliver the package, our carrier will post a card through the letterbox. This card gives the address where the package can be collected (post office or depot). If the carrier is unable to leave a card (no letterbox, access code not provided, etc.), you can find the collection address by tracking the delivery on www.chronopost.fr.
Ice packs are incorporated into our packages to preserve products that need to be kept at the right temperature during transport. However, if your order contains macarons, please collect your order within 4 days of the scheduled delivery date.

CHRONOFRESH home delivery

Chronofresh delivery is only available in mainland France. Chronofresh offers express transport of fresh products. The temperature of the packages is monitored at all times and an alert is raised immediately if the cold chain is interrupted.
Each product page has a delivery module telling you whether the required delivery method is available for the product you are looking at. To ensure that the information you have is as detailed as possible, please enter your delivery postcode on the product page.

FAUCHON offers free Chronopost home delivery of your order in mainland France, Monaco and Corsica for orders over €120 excluding shipping costs.

Delivery times

From the cart, you can select the required delivery date. Please note that this date is given for information only and FAUCHON cannot be held responsible for any Chronopost delays. The date selection module lets you select a date up to 15 days in advance. If the required date is greyed out, it is no longer available for delivery.

Delivery times
In mainland France, our carrier CHRONOPOST delivers between 8 am and 1 pm (except in exceptional situations when delivery may be as late as 6 pm).
In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.

Delivery tracking
To track your delivery, please visit the CHRONOPOST website (www.chronopost.fr) with the parcel number available in your FAUCHON account (Order History).

If the recipient is out
To optimise delivery of your order, please provide all of the recipient's delivery address information such as the door code, the building or apartment number, the floor and whether or not the parcel can be left with the caretaker if the recipient is out. FAUCHON cannot be held responsible if an order is not received because an incorrect or incomplete address was provided or the recipient was out.

Given the extremely fragile nature of Chronofresh products, FAUCHON will not reimburse fresh products for which delivery has failed.

DRIVER delivery

For a very special delivery, the driver delivery service is available for all FAUCHON products in Paris and the inner suburbs. This service is available Monday to Friday (excluding public holidays). From the cart, you can select the day and time slot for delivery using our calendar module. Next-day delivery is possible for orders placed before midday. Delivery can be arranged up to 15 days in advance.

Transport costs
The delivery charge is €35 incl. taxes (€29.17 ex VAT) for Paris and the inner suburbs (92, 93 and 94).
Same-day delivery
Same-day driver delivery is not available on www.fauchon.com. Please contact the FAUCHON Shopping Service on +33 (0)1 70 39 38 02. Subject to product availability, you can place an order for same-day delivery.

If the recipient is out
If the recipient is out, the driver will try to contact them by telephone. If the recipient cannot be contacted, the order will be returned to us. A supplement may be required to schedule redelivery. If the order contains fresh products, no refund can be given. The transport costs will be borne by you.

IMPORTANT
- In busy periods (Christmas, Valentine's Day, Easter, Mothers' Day, etc.) and in the event of heavy traffic or exceptional weather conditions, drivers may experience delays.
- To optimise delivery of your order, please provide all of the recipient's delivery address information such as the door code, the building or apartment number, the floor and whether or not the parcel can be left with the caretaker if the recipient is out. FAUCHON cannot be held responsible if an order is not received because an incorrect or incomplete address was provided or the recipient was out.

IN-STORE collection

FAUCHON products can be ordered on our website for collection from our store at 30 Place de la Madeleine, 75008 Paris three hours later if the order is placed before 12 pm. This service is available 6 days a week, Monday to Saturday (excluding days when the store is closed).

Each product page has a delivery module telling you whether the required delivery method is available for the product you are looking at.

From the cart, you can select the required collection date and time. The date selection module lets you select a date up to 15 days in advance. If the required date is greyed out, it is no longer available for delivery.

Collecting an order
To collect an order, go to the Concierge service on the ground floor of our store at 30 Place de la Madeleine with the order confirmation sent to you by email and a piece of identification. If you have not been able to print it, you will need to give your full name and order number and present your identification.
If you want somebody else to collect your order, they should bring the order confirmation emailed to you and their identification.
Your products are made and your order prepared on the day of collection. If you are late coming to collect your order, it will be kept for you until 7:30 pm for products that are fresh or perishable. If you are unable to come in, please contact the Concierge service on +33 (0)1 70 39 38 02 before 3 pm on the order collection date to postpone collection of your order.
Any orders for fresh products not collected on the day chosen for collection will be lost. No refunds will be given.

SPECIAL CASES

Some products, as a result of their highly delicate nature, can only be delivered in mainland France, Monaco or Paris.

Macarons
FAUCHON macarons are shipped by Chronopost, from Monday to Thursday only to guarantee their quality. FAUCHON macarons are shipped in isothermal, refrigerated packaging, specifically designed to protect them and keep them cool during transport. Macarons are delivered with an ice pack to preserve their quality. This ice pack can be reused but is not for consumption. Macarons can be enjoyed for up to 5 days after the dispatch date indicated in the box. They should be refrigerated upon receipt. FAUCHON pastry chefs have created a macaron recipe using high quality ingredients. The process involves a quick-freezing stage to obtain a fondant and crisp texture. Please do not refreeze.

Fruit baskets
FAUCHON fruit baskets are available for delivery to departments 75, 92, 93 and 94 by our uniformed drivers only.

For all deliveries outside of the European Union, the recipient may have to pay customs taxes and duties in order to receive their parcel.

However, for Switzerland and Liechtenstein, FAUCHON will pay for any possible customs taxes and fees.

In order for your order to be delivered efficiently, it is essential that you provide us with as much information as possible when you enter the delivery address.

Please note that for companies/hospitals, as delivery personnel are not allowed to enter offices/rooms, packages are always left at reception. Providing exact details will help packages reach their final recipients.

• For residences (depending on their layout)
1) the name of the residence
2) the building
3) the door
4) the door code
5) the name on the intercom
6) the floor
7) the recipient's telephone no.

• For hospitals
1) the department
2) the wing, the building and/or the ward
3) the floor
4) the room no.
5) the patient's name
6) the patient's telephone no.
Note: make sure that the patient is present on the date of delivery

• For companies
1) the company name
2) the floor and/or building if requirede
3) the recipient's telephone no.

Note: make sure that the company is open at the delivery time.

• For localities or hamlets
1) add any relevant details to help the recipient be found
2) the recipient's telephone no.

Please note that Chronopost will not deliver to PO Box numbers.

If essential delivery details are missing, FAUCHON cannot be held responsible in the event of late delivery or the package being returned to the sender.

Chronopost endeavours to meet the delivery standards imposed on it by FAUCHON. If, however, your package or your items have arrived damaged, please take a photo and send it to Customer Services at the following address: service-client-web@fauchon.fr. Within 3 days, we will either reimburse you or replace the damaged products.

Only our Paris store at 30 Place de la Madeleine offers the Click & Collect service.

Choose the products you want to collect from the store, add them to your cart and pay for your order. Please note that the products available for in-store collection are indicated on the product page.

Once your order has been confirmed, you can collect it from our store at 30 Place de la Madeleine three hours later for orders placed before 2 pm that day, and the next day for orders placed after 2 pm.

Your products are made and your order prepared on the day of collection. If you are late coming to collect your order, it will be kept for you until 7:30 pm for products that are fresh or perishable. If you are unable to come in, please contact the Concierge service on +33 (0)1 70 39 38 01 before 3 pm on the order collection date to postpone collection of your order.
Any orders for fresh products not collected on the day chosen for collection will be lost. No refunds will be given.

Two types of date may appear on the packaging: either a use-by date (UBD) or an expiry date (EOLD).

The use-by date (UBD) is an imperative limit and is expressed on the packaging by the words: "Use by...", followed by the day and month. It applies to sensitive foodstuffs, often rich in water, which after a short period of time are likely to present a danger to human health. It is important to respect this date and not to consume an expired product, especially if the storage or conservation temperature, mentioned on the packaging, has not been respected (break in the cold chain). In fact, the durability of the product and its use-by date, set by the regulations or by the manufacturer, depend on the temperature at which the food has been kept.

On the other hand, some products have an expiry date (DLUO) expressed on the packaging by the words: "Best before...,...". Once the date has passed, the food does not present a health hazard but may have lost some or all of its qualities: taste, texture...

The chocolate should be stored in a cool (preferably between 4°C and 16°C), dry place, away from light and odours.

Candied chestnuts sold in bulk can withstand short stays (less than a few hours) at room temperature. However, for longer journeys, it is preferable to use vacuum-packed boxes which allow the marrons glacés to be kept for two years before opening.

FAUCHON macaroons keep for 5 days after purchase and should be stored in the bottom of your fridge. For a better tasting, we advise you to take them out 10 minutes beforehand.

FAUCHON macaroons are shipped by Chronopost. FAUCHON macaroons are shipped in isothermal, refrigerated packaging, specifically designed to protect them and keep them cool throughout the transport process. The macaroons are delivered with a bag of ice to preserve all their quality, this bag can be reused but is not consumed. The macaroons are to be kept in the refrigerator on receipt. FAUCHON pastry cooks have created for you a recipe for macaroons made from high quality raw materials and which includes a quick freezing stage to obtain a melting and crispy texture when eaten. Be careful not to refreeze them.

You will enjoy the best of chocolate between 20°C and 22°C.

Crystallization is a natural phenomenon that appears over time depending on the plants foraged by the bees. It in no way means that a honey is of poor quality, on the contrary, it rather testifies to the richness of honey in lactose.

FAUCHON fruit baskets can be delivered to departments 75, 92, 93 and 94 by our drivers only. They must be handed in at the latest the day before before 12 noon for delivery the following day.